Procurement) → production → logistics → sales → after-sales service. Details of each business activity . Are as follows.(product development) creating products and services through appropriate marketing and research and development(purchasing) . Procurement of raw materials from suppliers, etc.(production) produced in a factory(logistics) transport to retail stores . Via logistics companies(sales) provide to customers and respond promptly if there are any problemsservice industry . Value chainin the service industry, the appeal of the service is a major factor. Companies . Must consider activities to promote awareness through advertising and lead to purchases so that customers .
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Will buy and use the service. For this guatemala phone number data reason, business activities such as business planning . And sales are at the core of the business. Customer support, which is necessary to . Build trusting relationships with customers, is also incorporated into the value chain.Specifically, it is as . Follows:business it is a bunch of incorrigible planning (deciding business policy) → sales planning (deciding sales policy, etc.) → service provision . → fee collection → customer supportvalue chain in it companiesas an example of the value . Chain for an it company, let’s take an it vendor that provides a core system .
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(erp) in a cloud environment. When providing software as a service to support a company’s . Core business operations such as finance and accounting, the following flow is followed.Understanding and analyzing . Customer needs → system concept → system design and development → service provision in a . Cloud environment → customized maintenancein terms of main activities, it is important to first understand . The customer’s needs, such as I want to streamline my work and increase productivity. in . Order to proceed smoothly and efficiently with the subsequent process, we listen carefully to what .
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Issues the customer has and what kind of system they need to put together. In . Addition, during the system design and development text services stages, sales representatives who are the liaison with . Customers work in cooperation with system engineers who handle the actual development work. As with . The manufacturing and service industries mentioned above, it is also important to value relationships with . Customers and incorporate after-sales service.On the other hand, support activities include supporting the main activities . In general, comprehensive management of infrastructure, human resources and labor management as general affairs work, .
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Development of it technologies such as ai and iot, which have been in the spotlight . Recently, and procurement activities.Value chain supporting the new normal erathe covid- pandemic has significantly changed . Consumer values. For example, while entertainment expenses have fallen sharply as non-face-to-face and non-contact consumption . Activities have become the norm, people have also started to spend generously on things that . Enrich their lives at home, a trend known as Nesting demand. in this way, consumer . Preferences and behavior are changing significantly before and after the covid- pandemic.