In June, Cxpress launched a series of new features to automatic Marketing optimize customer service for companies that already use the platform. The updates make it even easier for those who provide customer service via phone, WhatsApp, email and social media.
With these updates, Cxpress customers can offer increasingly better service to gain customer satisfaction and loyalty, in addition to automating conversations with ChatGPT intelligence . Check out the main releases !
Telephony Channel with direct extension transfer
In addition to allowing users to receive telegram number database and make phone calls, Cxpress now supports direct extension transfers . In other words, customer service agents can answer or call a customer and transfer their call to another extension in the company.
The new feature simplifies internal call distribution and communication between company extensions and employees. To configure your extension, simply contact our Customer Success team.
Webchat support anonymous users
Do you know when an anonymous user but how does social media affect the ranking and seo of your website or eshop? visits your website and contacts you via webchat or Facebook chat without having logged in first? These are anonymous consumers .
Cxpress intelligently organizes anonymous consumers’ automatic Marketing interactions with your company: instead of each contact generating a different consumer, interactions within the same session are identified as if they were from a single consumer . This makes it easier to visualize conversations between consumers and the company.
Automatic distribution across all text channels
By popular demand, Cxpress’ automation cuba business directory that automatically distributes tickets based on keywords has been made available for Facebook, Instagram and Webchat channels. Now, you can distribute tickets received through any of the text channels to different departments of your company.
Differences when completing a service
There are two ways to end customer service through Cxpress: automatically , after the end of a ticket’s useful time, or manually , when the Cxpress user changes the ticket status to “Resolved”.
The new feature is that companies that use chatbots have yet another facility: when tickets are completed manually, it is possible to automatically send a satisfaction survey for the customer to evaluate the service.
Want to know more?
Cxpress is Elife ‘s platform for managing omnichannel automatic Marketing customer service on WhatsApp, social media, telephone and email. Developed by customer service experts, always looking for new solutions so that companies can offer the best customer experience .
Want to see how Cxpress works in practice? Contact our experts! Just fill out the form below to schedule a free demo .