The next step is to click where it says contact. Next, you will see the contact information and find the button to assign an agent or department phone number database You will see to the contact. B2chat for assigning agents additionally. Agents will be able to verify in the console that the contact.
You will see Webhooks have arrived
At b2chat this enhancement introduces how to approach social selling correctly functionality. That will allow our customers to integrate b2chat events with their crm. Systems or e-commerce platforms. Providing a more seamless and personalized experience. Also, with this update, customers will be able to configure an endpoint as a webhook to receive the following events. Conversation viewer link and contact information.
This allows the conversation
To be integrated into the customer’s crm, recording list of real mobile phone numbers the interactions in detail. Manually sending chats and contacts: agents can send chats You will see and contacts to the webhook manually. Sharing only the relevant information for a custom integration with the crm. Selecting qr buttons in templates. When a contact clicks on a quick response (qr) button in a template. An event is sent to the webhook with the contact information.